Refund Policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, original packaging and seals intact, unopened. You’ll also need the receipt or order number if purchased online. 

You may exchange a product in store within 14 days with proof of purchase. We offer store credit, no refunds. 

To start a return, you can contact us at info@cherishhealth.com.au.

The customer is responsible for covering shipping costs for any returned items. Shipping costs are non-refundable. If you receive a credit, you will only be reimbursed for the item and not the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@cherishhealth.com.au.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.