Refund policy

Please take care when selecting your items. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange a product. Please read our returns policy carefully to understand the guidelines and procedures.

Change of Mind

If you decide to return a product due to a change of mind, we are happy to offer you a store credit, provided the product is returned to us within 14 days of receipt. The product must be in its original packaging, unopened, and unused. Please note that return shipping costs are not covered.

Please note the following items are not eligible for a return unless they are defective or damaged upon arrival:

• Clearance or Sale items
  
• Custom formulations
  
• Liquid Herbs
• Personal or hygiene items
  
• Food or perishable items
  
• Gift Cards

Incorrect or Damaged 

In the rare event that you receive a damaged or incorrect product, please contact us to organise a return. Our team will provide further instructions and a refund will be made to the original payment method. To initiate a return or exchange, please contact info@cherishhealth.com.au

If you are unsure about a product, please contact us before placing your order - our staff are here to help you make the best choice.